Frequently Asked


✔ www.turkishwaffletowel.com what kind of products does the website sell? Is it just a Turkish waffle towel?

In particular, we sell Turkish towels, Turkish waffle towels, and beach towels. But look at our Turkish blankets, bed linen, bedsheets, bedspreads, bed covers, sofa covers, duvet covers, blankets, throws, tablecloths, napkins, and other home textile products. We sell them all in natural, high quality and with the best price guarantee.

✔ What is Turkish cotton?
Turkish cotton is high-quality cotton with long fibers. Turkish cotton is very soft cotton and grows in the fertile Aegean Region. As Turkish cotton is washed, it becomes softer, fluffier, and more absorbent.

✔ What makes Puskul Textile® products better than others?
All Puskul Textile® products are produced in Denizli, the famous towel production town of Turkey, which is the world’s highest quality woven towel production center. Each towel we provide is checked three times to ensure the perfect towel: After weaving, After Dyeing, After sewing. All of our towels are made of natural Turkish cotton, high-quality chemical-free paint, and double-stitched to prevent fraying. Although a Turkish waffle towel will initially cost more, it will cost much cheaper in the long run, as it will easily last longer than low-quality towels.

Shopping & Ordering

✔ Do I have to pay taxes on the products I buy? Why are there taxes on my order?
Customers are responsible for any tax notification required by their country. We will inform you about possible taxes.

✔ Which payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and Payoneer. Sorry, no checks or money orders.

✔ It bothers me that I use my credit card online. Are you safe with my card information?
Our site is secured by banks in online transactions. All transaction data is encrypted during the transfer, and there is no credit card information on the site itself.

✔ I have some questions for you? Is there anyone I can call to get answers to these questions?
Yes, our customer service team is ready to help you with any questions regarding our products and services. Please call our Customer Service hotline or WhatsApp Customer Service 24/7 at +90 533 130 66 32. You can also send an e-mail info@puskultextile.com

✔ I placed an order online. Can I cancel it now?
You can cancel your order quickly before the products are shipped. We will refund your order if the products delivered to the cargo are returned to us. Refunds will be refunded back to the payment method.

Shipping & Delivery

✔ I placed an order today. When will my new items arrive?
Processing time : The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times : We’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes : Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

You can contact us without hesitation for all your questions, requests, and feedback.


✔ Why can’t you ship to P.O. Boxes?

Because we do international shipping, P.O. Box is a problem for us. Your cargoes may be late or lost because communication with cargo companies in the country is not fast. We send cargo directly to your house by door delivery.

✔ My address on my order is wrong. Can I change it?
We cannot update the shipping address after it is delivered to the cargo. We will try to contact the carrier and help you.

✔ Which shipping carriers do you use?
At this time, we ship with FedEx, UPS, CDEK, and TNT for domestic and international orders.

✔ I want to check the status of my order details.
After your order is sent, you will receive an email with your tracking information. If you no longer have this email or never received it, you can view your tracking information by logging into your account at www.turkishwaffletowel.com

Account Information

✔ Do I need to create an account for shopping?
You need an account to place an order so that we can serve you faster and more efficiently. After creating an account at www.turkishwaffletowel.com our system will remember your detailed information so that the next time you log in, all you have to do is verify or update your records at checkout.

✔ Can I update my order information?
Yes. Click on Your Account. Then click on the Billing or Shipping link to update the information.

✔ I have forgotten my username and/or password? What should I do?
Click on Your Account.Then click on Forgot Password.

✔ I am worried about other people or companies accessing my personal account information. Is my information safe?
For the safety of our customers, we do not share the e-mail or postal addresses of our e-mail subscribers or customers with external parties and other individuals. Our entire Privacy Statement can be viewed by clicking on the Privacy Policy.


✔ What’s your return policy and the warranty of your products?
We offer our customers high-quality products and stand behind the quality of our products. If you are not satisfied with our products, 100% purchase price for a refund, you may ship it back to us within 30 days. Please call our Customer Service hotline or WhatsApp Customer Service 24/7 at +90 533 130 66 32. You can also send an e-mail info@puskultextile.com Customs clearance items and shipping charges are non-refundable. The return shipping costs are up to you.

✔ How long will it take me to get my refund fee?
Most of the refunds are credited back to your account within 4-9 days after our warehouse receives the returned products.

✔ How can I return the products?
To start the refund of your order, please go to My Account/refund page www.turkishwaffletowel.com Then follow the instructions.

✔ I bought my product and the defective and/or the wrong product arrived, what should I do?
If there is a mistake, we will fix it quickly. Please call our Customer Service hotline or WhatsApp Customer Service 24/7 at +90 533 130 66 32. You can also send an e-mail info@puskultextile.com . Our customer service team will gladly help you. In order to notify us of a defect, you must contact us within 14 days of receipt of your order.

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